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Contact Customer Service

@ (855) 247-3393

Hands Up


Option 1. The basic remote will turn the box on and off using the power button.

Option 2. Unplug the power cord from the back of the box and plugging it back in will automatically power the box on.

Option 3. If you have an upgraded remote it will power the box off ONLY due to the dongle not receiving power when the box is shut off.

Smart Box Power:

Select Settings from the home screen > Storage & Reset > Internal Shared Storage > Cached Data > and finally the OK button. Once this is complete press the ok button on the clean memory selection 3-4 times. Note: If the cache has not been cleared in the last five days reboot your box immediately for these steps to take effect.

Clearing your cache:

Go to the settings option on the home screen and choose > Network > select network you would like to connect to via Wi-Fi > put in Wi-Fi password > select enter on the on-screen keyboard and the system will connect.

Connecting to the internet:

On any channel press the ok button once in full screen mode to make the channel control line appear. Select the (HW) option; your channel will reload and turn the (HW) button red. If this option smooth’s out your stream it should also be done on any movie and any series, and it will take effect on every category under each main heading.

Buffering, Slow connection, or mismatch stream:

This is the line of apps at the bottom of the screen that can be manipulated by pressing the Plus (+) button. All the apps with a check mark will appear on the favorite bar. You can add and subtract apps by clicking the ok once the app is highlighted in the favorite bar drop down.

Favorite Bar:

This remote can be charged with any android charger. It comes with a small charger for your convenience that can plug directly into the box. Note: If you charge your remote longer than one hour you run the risk of your remote over charging and no longer functioning. There is no warranty on the upgraded remote.


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